International Tractors Limited (Sonalika Group) Full Time

Hubli Dhawad Highway (SH-73), Vidya Nagar, Hubli, Karnataka 580021

Job Details

Industry : Manufacturing

Sector : Sales

Locality : Hubli

Job Title : Area Manager- Customer Care ( Tractor exp is must )

Designation : Service Manager

Qualification : Diploma / B.E. B. Tech (Mechanical / Automobile / Agriculture) OR PGDM / MBA (Marketing)

Min Salary : Not Disclosed by Recruiter Lakh / Year

Max Salary : Not Disclosed by Recruiter Lakhs / Year

Min Experirnce : 10 Year

Maximum Experience : 11+ Year

Key Skills, Required Experience and Qualifications

service analysisafter sales service analysisWarranty Analysismis reportingcustomer servicecustomer careinternal auditspare partssalesafter salesafter sales analysiscsiwarranty

Job Summary & Responsibilities and Duties

Customer Service: Monitoring the CSI while always strive to improve the same through regular feedback from customers. Service Channel Expansion: Spearhead the expansion of service network, setting up service centers & imparting service training to achieve optimum service & spare part reach Warranty/ Claims Analysis: Analyzing the warranty failures and prepare a monthly MIS report stating all the warranty trends which led reduction in warranty costs Market Surveys: Close monitoring of product performance & feedback, customer expectation vs. product delivery. Spare Part Management: Maintaining the optimum stock level for the spare parts inventory & availability. Service Support: Organizing free service camps, customer meets, local mechanic training and several others promotional camps. Market Penetration: Monitoring potential distributors for the smooth operations of sales and service activities.

Company Overview

International Tractors Limited Established in 1969, Sonalika group since the inception has tried to understand customer need to be facilitating them with its value for money products. The Company has a state of art manufacturing facilities, spread in acr
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