Amazon India Full Time

26/1 Brigade Gateway, Dr Rajkumar Rd, Malleshwaram, Bengaluru, Karnataka 560055

Job Details

Industry : IT

Sector : Tech Support

Locality : Bengaluru

Job Title : Manager , Support (Networking)

Designation : Customer Support Engineer/Technician

Qualification : Any Degree

Min Salary : Not Disclosed by Recruiter Lakh / Year

Max Salary : Not Disclosed by Recruiter Lakhs / Year

Min Experirnce : 10 Year

Maximum Experience : 11+ Year

Key Skills, Required Experience and Qualifications

Operational excellence Web services Networking Cloud Services Manager Technology Customer service Management AWS Technical support

Job Summary & Responsibilities and Duties

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service , #1 most trusted , and #2 most innovative. Amazon s cloud product line Amazon Web Services (#AWS) , is carrying on that tradition while leading the world in Cloud technologies globally. In India , Amazon Internet Services Private Ltd. (AISPL) , is the local seller for cloud services (AWS Services) and is looking for an experienced and qualified personnel to join its Premium Support team in India focusing on Amazon s AWS referred as AWS Support. AWS Support provides global technical support to a wide range of customers using AWS Cloud as they build mission - critical applications on top of AWS services. As a member of the AWS Premium Support team , employed with and working for AISPL , you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission - critical applications. You will work with leading companies in this space and directly with the engineering teams within AISPL developing these new capabilities. As an Operations Manager (Hiring for various technical domains) and senior member of the team of AISPL , you will be directly responsible for the day - to - day management of a team of Cloud Support Engineers and Team Leads of AISPL as well as the overall operational excellence of the support site , delivery to AWS Premium Support customers and acting as an escalation point for both internal and external customers.

Company Overview

Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and cu
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